MC1265792 — Dynamics 365 Contact Center - Identify your customers with enhanced authentication

We are announcing the ability to identify your customers easier with enhanced authentication methods and mid-conversation authentication for live chat in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. How does this affect me? This feature improves customer onboarding and engagement by expanding authentication options and enabling authentication during live interactions. Broader identity provider support improves out-of-the-box compatibility to reduce...