We are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights - Journeys in conjunction with Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. How does this affect me? This feature enables you to leverage Copilot Studio agents to deliver personalized SMS conversations with your customers. Key functionality of this feature includes: Seamless integration with Dynamics 365 Contact Cent...
Applies to: Dynamics 365 Apps
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