We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk during customer voice interactions. This feature captures explicit customer consent at the start of calls with voice agents. This feature will reach general availability on April 30, 2026. How does this affect me? Calls with voice agents will now include a proactive consent prompt before recording or transcription begins. If consent is declined, calls continue...
Applies to: Dynamics 365 Apps
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).