MC1265732 — Dynamics 365 Customer Service - Enhance timeline with AI-driven filtering and attribution

We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026. How does this affect me? This feature enables AI agent attribution on activities, allowing users to distinguish automated actions (such as enrichment, classification, or updates) from human‑generated entries. Key capabilities of this feature include:Persona‑based filters: Agents segment the timeline by spe...