MC1265721 — Dynamics 365 Contact Center - Use SMS channel to engage with customers proactively

We are announcing the ability to use the SMS channel to engage with customers proactively in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. How does this affect me? This feature enables proactive engagement through the SMS channel that extends your customer engagement workflows with outbound SMS capabilities powered by the proactive engagement CCaaS API. It provides automated, targeted outreach using SMS, with support for orchestrating messaging thro...