MC1253514 — Dynamics 365 Customer Service - Control evaluation volume with sampling

We are announcing the ability to control evaluation volume with sampling in Dynamics 365 Customer Service. This feature will reach general availability on April 17, 2026. How does this affect me? This feature enables you to manage evaluation volume by configuring sampling. The Quality Evaluation Agent evaluation can plan support sampling where users define conditions to identify relevant interactions, then apply sampling rules to limit how many of those interactions are evaluated on each run. Sa...