MC1242602 — Dynamics 365 Customer Service- Generate AI-driven dynamic forecasts with intelligent method selection

We are announcing the ability to generate AI-driven dynamic forecasts with intelligent method selection in Dynamics 365 Customer Service. This feature will reach public preview on March 20, 2026. How does this affect me? This feature uses large language models to analyze historical and contextual data, automatically selecting the most accurate forecasting method. By analyzing historical and contextual data, the system enhances forecast accuracy, helping businesses optimize staffing, reduce costs...