MC1239842 — Dynamics 365 Contact Center - Run voice outbound campaigns with proactive engagement

We are announcing the ability to run voice outbound campaigns with proactive engagement in Dynamics 365 Contact Center. This feature will reach general availability on March 31, 2026. How does this affect me? This feature allows administrators to configure proactive engagements in voice outbound campaigns to reach more customers efficiently and compliantly while optimizing operational resources. Key capabilities of this feature include: File upload and API options: Upload files containing custom...