MC1239678 — Dynamics 365 Contact Center - Use preview dial for high-value proactive engagements

We are announcing the ability to use preview dial for high-value proactive engagements in Dynamics 365 Contact Center. This feature will reach general availability on March 31, 2026. How does this affect me? This feature enables administrators to create service representative-led proactive engagements with preview dialing to support high-value customer interactions that require personalized support. In the Copilot Service admin center, administrators and journey authors can: Specify if the previ...