MC1239656 — Dynamics 365 Contact Center – Leverage rich media messaging across channels

We are announcing the ability to leverage rich media messaging across channels in Dynamics 365 Contact Center. This feature will reach general availability on March 30, 2026. How does this affect me? With this feature, admins can design rich media message templates that apply to both the live chat widget and WhatsApp. Rich media messaging enhances engagement in support conversations by eliminating the need for extensive typing from customers. The following types are supported for each channel: L...