MC1238923 — Dynamics 365 Customer Service - Record and review full‑screen representative activity

We are announcing the ability to record and review full-screen representative activity in Dynamics 365 Customer Service. This feature will reach general availability on March 27, 2026. How does this affect me? This feature records full‑screen representative activity during customer interactions and uploads it for review, giving supervisors an exact view of what occurred in each session. The system records the active monitor, includes system audio when full‑screen capture is enabled, and securely...