MC1225428 — Dynamics 365 Customer Service - Quality Evaluation Agent Evaluation Criteria Extensibility

We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables supervisors to update published evaluation criteria that are used to measure quality across customer engagements. Every edit automatically creates a new criteria version, ensuring existing evaluations continue to run uninterrupted using the last known published version. All crite...