MC1225152 — Dynamics 365 Contact Center – Desktop Companion App support for Embedded Mode

We are announcing the ability to use the Desktop Companion App in Embedded mode in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me? The Desktop Companion App in Embedded mode enables agents to access Dynamics 365 Contact Center capabilities directly within their chosen Dynamics 365 environment. Embedded mode extends the Desktop Companion App experience to supported third-party Dynamics 365 vendors, offering consistent and opt...