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MC1219798 — Custom greetings in voice call authentication will retire on Feb 28, 2026

MC1219798Microsoft EntraplanForChangeUpdated: 21 January 2026

Custom greetings in voice call authentication will retire on February 28, 2026. After this date, voice calls for multifactor authentication will use Microsoft’s default recordings. Organizations should prepare users for this change and review their MFA configurations accordingly.

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Applies to: Microsoft Entra
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).