MC1210746 — Dynamics 365 Contact Center - Debug issues in automatic assignment with enhanced logs

We are announcing the ability to debug issues in automatic assignment with enhanced logs in Dynamics 365 Contact Center. This feature will reach general availability on January 31, 2026. How does this affect me? With this update, administrators can now see the additional information that is logged in Application Insights for improved diagnostics. The key enhancements include:Presence changesUnit-based and profile-based capacity changesRepresentative skill changesQueue membership changesRepresent...