MC1210743 — Dynamics 365 Contact Center - Debug routing issues with Application Insights dashboard

We are announcing the ability to debug routing issues with the Application Insights dashboard in Dynamics 365 Contact Center. This feature will reach general availability on January 31, 2026. How does this affect me? This feature provides efficient troubleshooting of routing delays and assignment issues via the Application Insights Debug dashboard. Key capabilities of the feature include: Conversation trend analysis: Visualize trends over the last 24 hours or a custom time range, with filters by...