MC1189618 — Dynamics 365 Contact Center - Contact customers proactively with personalized options

We are announcing the ability to contact customers proactively with personalized options in Dynamics 365 Contact Center. This feature reached general availability on November 15, 2025. How does this affect me? This feature enables you to proactively engage with your customers with automated, personalized voice conversations. You can create outbound workstreams and use configurations that help you define how you engage with customers. Key functionality of this feature includes:Choose between thre...