We are announcing the ability to analyze adherence history to optimize workforce planning in Dynamics 365 Contact Center. This feature will reach general availability on January 30, 2026. How does this affect me? The Adherence History Report will provide a complete view of customer service representatives' historical adherence to scheduled tasks and activities. This feature will help to support supervisors to analyze patterns, identify gaps, and improve workforce efficiency. Key components of th...
Applies to: Dynamics 365 Apps
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