MC1187356 — Dynamics 365 Contact Center - Resolve issues autonomously with Customer Intent Agent

We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent Agent's advanced AI capabilities in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025. How does this affect me? Customer Intent Agent is part of the autonomous service agent suite and uses a consumption-based billing model on top of your base license for Dynamics 365 Contact Center. When enabled, Customer Intent Agent an...