MC1185736 — Dynamics 365 Contact Center – Improve real-time analytics with intent group and agent groups

We are announcing the ability to enable Intent group and Agent group metrics for real-time analytics in Dynamics 365 Contact Center. This feature will reach public preview on November 14, 2025. How does this affect me? This feature provides several key improvements to our contact center analytics and reporting: Filters and Auto Refresh: The landing page displays real-time operational metrics with intent group and user group filters. The auto-refresh feature ensures supervisors have continuous ac...