We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This feature will reach general availability on December 5, 2025. How does this affect me? This feature enhances the existing Omnichannel for Customer Service Historical Bot Dashboard to support: Segmenting KPIs using user defined Reporting Variable: Reporting variables allow organizations to introduce business-specific dimensions (e.g., Line of Business, region,...
Applies to: Dynamics 365 Apps
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