MC1181924 — Dynamics 365 Contact Center – Use voice proactive outbound analytics

We are announcing the ability to use voice proactive outbound analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does this affect me? This feature introduces the proactive outbound analytics dashboard, allowing you to manage and monitor outbound calling initiatives. Initiatives can be configured via trigger or segment-based journey configurations, or via the web callback scheduling API. The dashboard provides real-time data visualizat...