We are announcing the ability to enable SIP X header support for context transfer in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025. How does this affect me? This feature enhances contextual data exchange between voice agents and external systems in Dynamics 365 Contact Center environments using Direct Routing telephony. The feature offers two key capabilities: Receiving SIP X-Headers: Voice agents can access incoming SIP X header values by definin...
Applies to: Dynamics 365 Apps
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