We are announcing the ability to configure quality evaluation framework with Quality Evaluation Agent in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025. How does this affect me? The evaluation framework allows AI supervisors to define business quality standards for both customer service representatives and AI agents through detailed evaluation criteria. This feature enables autonomous and AI-assisted assessments of customer interactions across cha...
Applies to: Dynamics 365 Apps
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).