We are announcing the ability to enable intent group and agent group-based metrics and dimensions for Contact Center historical analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does this affect me? This feature enhances the following reporting capabilities: Queue and User Group Metrics: Display of metrics based on both Queue and User group, providing a dual perspective on performance. This approach allows for more detailed and actio...
Applies to: Dynamics 365 Apps
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