MC1172377 — Dynamics 365 Contact Center - Enable Intent group and agent group-based metrics and dimensions

Update: Release of this feature has been updated. We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does this affect me? This feature enables intent groups in your environment, allowing you to effectively monitor conversations and track operational metrics using intent attributes. This feature provides im...