We are announcing the ability to view the performance of AI agents from the Agent Insights dashboard in Dynamics 365 Contact Center and Customer Service. The Agent Insights dashboard equips Supervisors with real-time visibility into key performance indicators and operational trends regarding their AI agents, enabling confident, data-driven decision-making throughout their autonomous transformation journey. This feature will reach general availability on November 14, 2025. How does this affect me...
Applies to: Dynamics 365 Apps
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