MC1168267 — Dynamics 365 Customer Insights - Journeys - Transform your outreach with Copilot-powered voice conversations

We are announcing the ability to leverage Copilot Studio agents to engage in real-time personalized voice conversations, offering alternative, solutions-based ongoing dialogue with your customers in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on October 27, 2025. How does this affect me? With the Copilot-powered voice conversations feature, you can: Enable seamless integration with Contact Center Proactive Engagement.Manage the audience configuration a...