MC1163799 — Dynamics 365 Contact Center - Use pre-connection audio checks

We are announcing the ability to use pre-connection audio checks to allow preheating for devices and signaling a representative via an audible sound that their audio is connected in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature reduces call connection delays and ensures representatives are immediately ready for customer interactions. It improves overall call quality and customer satisfaction while maintaining...