MC1163796 — Dynamics 365 Contact Center - Use feedback agent in chat and digital channels

We are announcing the ability to configure feedback surveys for the chat and digital channels using Copilot Studio to create and manage surveys that go out to the customers after a conversation ends in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature includes the following key capabilities:Enhanced and optimized survey runtime experience for performance and usability.Integration with live chat workflows, making s...