MC1163794 — Dynamics 365 Customer Service - Automate case lifecycle tasks with Case Management Agent

We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025. How does this affect me? The Case Management Agent provides the following capabilities: Automate case creation and case details during live chats and from incoming emails:...