Message CenterNew feature

MC1163792 — Dynamics 365 Contact Center - Play audible sound for call connection

MC1163792Dynamics 365 AppsstayInformedUpdated: 1 October 2025

We are announcing the ability to signal to a representative via an audible sound that their audio is connected in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature reduces call connection delays and makes sure that representatives are immediately ready for customer interactions. It improves overall call quality and customer satisfaction while maintaining privacy compliance through clear audio status notifications....

Applies to: Dynamics 365 Apps
Source: mc.merill.net — data via Merill Fernando's open archive (MIT).