MC1163755 — Dynamics 365 Customer Service – Perform bulk actions on filtered conversations

We are announcing the ability to perform bulk actions on filtered conversations in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025. How does this affect me? With this feature, supervisors can take bulk actions on multiple conversations at once by filtering conversations based on key attributes such as intent group, related intents, queue, and status. You can find these new capabilities directly in the Omnichannel real-time analytics dashboard withi...