MC1163741 — Dynamics 365 Contact Center - Place a consulting representative on hold in a call

We are announcing the ability to place a consulting representative on hold in a call in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? With this feature, customer service representatives can now place other representatives who are consulting on a call on hold so they can talk to the customer while the consult session is ongoing. Key benefits include:Enables confidential customer conversations while preserving access to cons...