We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025. How does this affect me? With this feature update, sessions and tabs will reappear when a customer service representative refreshes their browser window(s) while in the Customer Service workspace. In the new experience, the browser automatically restores the following items when it refreshes:Entities, such as c...
Applies to: Dynamics 365 Apps
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