MC1163730 — Dynamics 365 Contact Center – Monitor work item, representative lifecycle in Application Insights

We are announcing the ability to monitor the lifecycle of a work item through Application Insights in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature enables you to access diagnostic telemetry for the full lifecycle of a conversation through Application Insights, allowing you to troubleshoot runtime issues more effectively with end-to-end data. Telemetry spans voice, messaging, and record routing channels. The k...