MC1163728 — Dynamics 365 Customer Service - Enhance service representative efficiency with custom productivity tools

We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025. How does this affect me? Custom productivity tools in Copilot Service workspace empower service representatives by embedding tailored, interactive components directly into their workflow. These tools—built as either low-code custom pages or pro-code Power Apps Component Framework (PCF) control...