MC1163115 — Dynamics 365 Contact Center - OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views

We are announcing the release of OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature enhances the real-time analytics provided to supervisors with more flexibility and precision when monitoring contact center operations. Key capabilities: Focused Time window filter: Default view now shows data from the past 2 hours (instead of f...