MC1163108 — Dynamics 365 Contact Center - Ongoing Conversation Dashboard

We are announcing the release of the ongoing conversation dashboard in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature allows supervisors to receive a real-time overview of all ongoing conversations organized by communication channel, with the ability to directly assign, transfer, monitor, or close individual conversations or multiple conversations at once. Key capabilities: Live Conversation View: Monitor all a...