MC1162867 — Dynamics 365 Contact Center - View previously closed persistent conversations

We are announcing the ability to enable your site's visitors to review their previously closed conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? In the Copilot Service admin center, you can now turn on the option to show previously closed conversations to your customers for persistent chat, chat SDK, and mobile messaging SDKs. The previous conversation appears before the latest conversation, an experience that...