We are announcing the ability to customize fields in the card layout and the open behavior for conversation messaging channels to help customer service representatives increase productivity in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? These enhancements let administrators configure the channel open experience and conversation card fields in the following ways:Customer service representatives can filter and sort based o...
Applies to: Dynamics 365 Apps
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