We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature will reach general availability on October 1, 2025. How does this affect me? With this feature you can now connect Dynamics 365 Customer Service to your agents with the Model Context Protocol server. This integration provides the following capabilities:Create or update an accountList all accountsCreate or update a caseCreate a case noteList casesDraft an...
Applies to: Dynamics 365 Apps
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