MC1138823 — Dynamics 365 Customer Service & Dynamics 365 Contact Center - Set up microphone connection on representative sign-in

We are announcing the ability to enable service representative's microphones to be connected prior to calls beginning in Dynamics 365 Contact Center. This feature is currently available in preview. How does this affect me? This option helps reduce latency and improve call connection times, which creates a smoother experience for both service representatives and customers. What action do I need to take? To enable the microphone to be connected to the app, perform the following steps in Copilot Se...