We are announcing new disposition code functionality which will enable more configurability in indicating the outcome of a voice or chat conversation in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2025. How does this affect me? The enhancements of disposition codes help customer service representatives save time and resources in indicating how calls end. Customer service representatives can choose from a predetermined list while supervisors can view thes...
Applies to: Dynamics 365 Apps
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