We are announcing the ability to use the Desktop companion application in Dynamics 365 Contact Center. This feature will reach general availability on July 1, 2025. How does this affect me? The Desktop companion application for Dynamics 365 Contact Center delivers enhanced reliability for voice conversations by maintaining call connections even when the browser app refreshes or crashes. By ensuring uninterrupted communication between customers and service representatives regardless of browser pe...
Applies to: Dynamics 365 Apps
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