MC1082062 — Dynamics 365 Contact Center - NLU+ for Dynamics 365 Contact Center within Copilot Studio

We are announcing the ability for administrators to add custom Natural Language Understanding (NLU) models tailored to your organization in Dynamics 365 Contact Center. This feature will reach general availability on June 24, 2025. How does this affect me? With Copilot Studio, administrators can now create custom Natural Language Understanding (NLU) models to predict the intent behind incoming calls and extract critical information. This integration allows developers to upload complex, organizat...