We are announcing the ability to upload your existing phone numbers in bulk for direct routing in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2025. How does this affect me? When integrating existing telephony infrastructure with Dynamics 365 Contact Center through Azure Communication Services direct routing, customers can bulk import their existing phone numbers. A template is generated in the Contact Center admin center, under the advance settings in the...
Applies to: Dynamics 365 Apps
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