MC1065863 — Dynamics 365 Contact Center - View and manage shift schedules with My Schedule calendar

We are announcing view and manage shift schedules with My Schedule calendar feature for Dynamics 365 Contact Center. This feature allows customer representatives to review their shifts, time off, and schedules, offering views in daily, weekly, monthly, and agenda formats for easy planning and management. This feature will reach general availability on May 2, 2025. How does this affect me? The My Schedule calendar provides customer service representatives with a clear and accessible view of their...