We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and present the content in the way you want to so that your users can get up to speed quickly. This feature will reach general availability on May 28, 2025. How does this affect me? Summarization in Dynamics 365 Customer Service is receiving the ability to have content formatted in a structured manner, in addition to the existing paragraph format of summaries. This...
Applies to: Dynamics 365 Apps
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