MC1065632 — Dynamics 365 Contact Center - Use time-out rules for automated actions to meet SLAs

We are announcing the Use time-out rules for automated actions feature for Dynamics 365 Contact Center. This feature allows administrators to set up automatic actions on messaging conversations with time-based SLAs to improve CSAT and boost representatives' productivity. This feature reached general availability on April 30, 2025. How does this affect me? Administrators can configure the time-out rules for conversations that come through the asynchronous messaging channels. In the Dynamics 365 C...